Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- Canada : 2 - 3 weeks
- United Kingdom : 2 - 3 weeks
- North America : 5 - 10 business days
- Europe : 2 - 3 weeks
- Australia, New Zealand and Oceania : 2 - 3 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 5 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Do you offer discounts or coupons?
Yes! Please visit my shop home page announcement section to see any current promotions, coupons and specific listings may be on sale!
What is your production and shipping time?
With "Standard Shipping" the order can arrive within 15 business days. For Faster Delivery, please select an upgraded shipping option at checkout!
Shipping & International Orders
We reserve the right to charge additional shipping cost to destinations outside the contiguous 48 US states. This includes Hawaii, Alaska, Puerto Rico, APO/Military addresses and off shore destinations.
Standard international shipping can take 2-3 weeks for transit time. Faster shipping upgrade options are available at checkout. Please note the BUYER is responsible for all duties and taxes accessed by your country. Potential duties and taxes are not included in your shipping price.
Where do I put my engraving instructions?
At checkout there will be a "Add note to seller" box where you can put your engraving details and personalization.
Can I get this delivered by Christmas?
Yes! For domestic orders please select the shipping option at checkout that states "Guaranteed By Christmas". The orders placed with the Guaranteed By Christmas option will get priority production and shipping time over those placed with Standard. At this time, with "standard shipping" I cannot guarantee it will arrive by Christmas. For international shipping I will need your city and zip code to quote you.
Contact Us
Feel free to send us an Etsy message or email at marc@engravemm.com
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